Returns & Exchanges
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In the event of the customer being unsatisfied with any type of product they purchased from Vogue Furniture Store, we will be happy to accept this return within the following guidelines;
If you are not entirely satisfied with your purchase, we’re here to help.
To start a return, please go to the order details page, click the “REQUEST REFUND” when the order status is “Received” and fill all the information needed. We will process your refund application as soon as possible upon your request.
Once you request a refund, one of our team will provide you with a response within 24 hours from the time of request. All return request must be done within 28 days from the date of receiving the Product.
In certain situations, you will be refunded if you purchased a product that is out of stock and cannot be fulfilled. We apologize for the inconvenience caused. Please visit My Orders and check “Order Status” to see which item(s) has been refunded and the details of such action.
In most cases, returns without damages will be sent back to us and then inspected for any damages. Only after so, we can issue you the full refund. Refund will be processed and credited back to the account used for payment within 7-14 days, depending on the bank processing time.
Returns
- You have thirty (28) calendar days to return an item from the date it is delivered to you.
- To be eligible for a return
- your item must be unused and in the same condition that you received it.
- Items cannot be returned without us seeing images of the product damages.
- If the item is partially fitted
- we will not be able to refund at all
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Your Item must not have been tampered with or soiled.
- All accessories of the Item shall be kept intact and in place
You will not be eligible for a return should you fail to comply with any and all of the conditions above stated. We will not process a refund nor accept your return on any account. You will not be entitled to a refund if:- If the Product seal has been tampered with.
- You are unable to provide a valid tracking number and the related information needed.
- If the Product has damaged in whatsoever manner
- If the price tags
- labels have been tampered and/ Missing
Any damages during the transit of return are not Vogue Furniture Store responsibility. In the following cases, the return of products is accepted- In the event
- the Product is defective
- In the event
- the Product is damaged
- In case of Order Mismatch
- In the case of missing products
- In case of an incorrect quantity
Please check your delivery as soon as you can- It’s important to check your items upon delivery as soon as possible. We give 48 hours to our customers if the item is damaged or faulty to inform us. Only then we can arrange a collection and replacement. Please note
- if we are informed after the 48 hours
- there could be a charge.
- Check items yourself
- do not wait for your plumber or builder.
- When items are delivered please check the size of your items. A lot of people are in the habit of purchasing the wrong size
- thereby causing avoidable issues to us. It is very important to check this as soon as it arrives instead of waiting for your plumber/ builder.
- All items are guaranteed for twelve (12) months minimum unless stated otherwise. This guarantee is with manufactures.
- For faulty items please contact us on info@voguefurniturestore.co.uk or call 020 3092 3439